You have a legal timeframe of 14 days - as of the delivery of your order - within which you must notify us of your intention to return an item, the reason for its return and return the item.
Log into your customer account or send us an email to firstname.lastname@example.org
Fill out the return slip. This form can also be found attached to your order confirmation email.
Prepare your return. The product(s) must not have been worn, used, altered, washed or damaged. The label(s) must still be attached to the product(s). The product(s) must be returned in their original packaging (if you wish to return a kit or set, it must contain all the original components)
Include the return slip completed in your package and send your return to
Petite Lucette C/O Marguerite
Cap 18 - 189 rue d’Aubervilliers
Voie C Porte 10
5- For products return, the cost of the return is paid by the customer
6- All sale merchandise will be refunded as a store credit
7-Your bank account or Paypal account will be refunded (shipping costs excluded). Please allow at least 10 business days for the refund to appear on your statement.
If you wish to exchange an item, please send us an email to email@example.com. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. If you need immediate exchange items, we recommend placing a new order for these items. Exchange-by-mail items only are shipped to you free of charge.
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